Cause:
This issue could be caused by any of the below possibilities.
1. Bad software settings.
2. Corrupt or missing sound drivers.
3. Compatibility issues with the operating system and/or other hardware.
4. Speaker related issues.
5. Bad or missing sound card.
Solution:
Verify software volume control settings
First verify you see a small sound icon in the Systray (generally at the bottom right hand corner of your screen). If this icon is missing follow the below section.
1. Open the Control panel
2. Open the "Sounds and Audio Devices" icon.
3. Verify the "Place volume icon in the taskbar" checkbox is checked. If this option is not available or is grayed out, skip to the next section of this document.
4. If you were able to check this box, click ok and close out of this window and the Control Panel.
- Double-click the sound icon in the Systray and verify that all the sound volumes are mid-way or higher.